Operation hours: 11.00 am- 5.00pm | Last order: 5pm | Last delivery: 6pm

By placing an order on this website, you are agreeing to the following terms and conditions:

Order Acceptance Policy
All orders and other requests received are subject to acceptance by MR KITCHEN FOOD
SOLUTIONS and any of its personnel, reserve the right, at our absolute discretion, to reject any order
without providing reasons. In the event of rejection, we will refund or cancel any payments received in
full, via the payment method used to place the order.

Delivery of your order
We provide same day deliveries for orders confirmed before 5:00 PM. Order placed after 6:00 PM will
be delivered the following day or any other day as selected by the customer on the cart page (only for
others item, cookies and cakes)

Changes to your order/ Cancellation policy
If you wish to make any changes your order, please do so by contacting us
at admin@mrkitchen.com.my or via phone 0111 77 00 510 (Mon-Sun, 9:00 AM-6:00 PM). We will
always do our best to make last-minute changes for you, but we can only guarantee changes
(including to updating the delivery address and in relation to card messages)

Product and Substitution Policy
All Products are subject to availability. In the order of any supply difficulties, we reserve the right to
substitute a Product of equivalent value and quality without any prior notice. In terms of product
requests, we will try to fullfill all requests to the best of our ability. For any requests please inform us
via phone 0111 77 00 510 (Mon-Sun, 9:00 AM-6:00 PM) / email admin@mrkitchen.com.my  and will
try to accommodate the request subject to the availability.

1. We accept Visa, MasterCard cards. If you create an account, your shipping details will be
stored securely so that you can check out easily on future visits without re-entering your card
2. We never store or have access to your credit or debit card details.

Prices and Additional Charges
1. All prices exclude delivery charges.

Delivery policy

1. Deliveries can be done on Mondays to Sundays.
2. Time deliveries is depend on your ordering time.
3. Although our team will always try our best to ensure punctual delivery for our
customer, MrKitchen cannot be held responsible if a delivery arrives late to any
circumstances impacting the availability of the courier/delivey service that we use or anything
else outside of MrKitchen’s control.
4. We reserve the right, at our absolute discretion, to use a different delivery method without
prior notification.
5. If you change address, you must update your address details on the "My Account" section of
the website to ensure that no deliveries are sent out to the wrong address. We are unable to
provide refunds for any deliveries sent to the wrong location where we have not received
advance notice in accordance with this paragraph.

Return and Refunds Policy
To be eligible for returns and refunds (for selected item), you should report your case within 24 hours
upon delivery of your order and is subjected to a mandatory review and investigation process by our
Customer Support team. The products should also remain the same way as delivered. When filing
your report, kindly provide us with your order number, several pictures of the defective product, and
reasons on why are you requesting for a return or refund. 

Offers and promotion codes
1. At our discretion, from time to time, we may offer products at discounted prices. These offers
are valid from the time that we introduce them to the end date of the offer and they cannot be
used for purchases before the offer introduction date or after the offer end date.
2. In the event that a customer has made a purchase and the price of the purchased product
subsequently falls or is discounted owing to a special offer, the price of the product at the time
of purchase shall prevail. We are unable to offer special offer discounts for purchases that
have already been made.
3. As our special offers are contingent on availability, we may change the terms of special offers,
or withdraw them altogether, at any time, and without prior notice.
4. We also reserve the right, at our absolute discretion, to offer different personalized special
offers and promotions and it will therefore only be possible for the customer in receipt of the
special offer to redeem the discount.
5. Unless explicitly otherwise stated, free or discounted introductory offers are only available to
new users of the MrKitchen , and are only available once to any one person.
6. Discounts and credits cannot be used in conjunction with any other offers.
7. Unless otherwise stated, we only allow one promotion code to be used per order.

Circumstances beyond our control

Adverse weather conditions
During adverse weather conditions (including heavy rain, storm, typhoon, and flood), our delivery
partners may not be able to deliver orders on time. This is outside of our control and we cannot
accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather
conditions, we aren't able to refund or offer re-delivery of affected orders.

Force Majeure
Mr Kitchen shall not be liable for delay in performing or for failure to perform its obligations if the delay
or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil
disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or
revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power
failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi)
default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out
or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond MrKitchen’s
reasonable control.

Customer and recipient personal information
1. To ensure that we can communicate effectively with both customers and recipients, it is very
important that you provide accurate personal information.
2. Please remember that we value your privacy and will never lease, rent or sell your private
information. For more information, please see our privacy policy.
3. During the checkout process, we ask for the following personal information:
Customer's email address
We use this information to provide a better customer experience by sending order confirmations,
substitution information, dispatch confirmations and delivery confirmations. We will also use the
customer's email for marketing communications from time to time. Please ensure that email
addresses are accurate.
Customer's full name and address
We use this information for credit and debit card validation.

Customer's telephone number
We use this information to contact customers in the event of problems with the order such as payment
failures or delivery issues.

Recipient's full name, contact, and address

We require this information in order to deliver the products you have ordered. It is vital that the
recipient's address and contact is accurate.

Postal Address:
Mr Kitchen Food Solutions

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